Providing world class support for over 20 years
Our committed and responsive team of experienced personnel will ensure your queries can be managed remotely and quickly. Email and telephone support is available 24 hours a day to complement our systems online diagnostics tools.
TeamCard also provides all clients with a fully trained, dedicated account manager, providing regular customer visits and out-of-hours support for match days and other events to ensure your venue has the access control solution it needs.
If you would like to talk to us about your venue access control requirements, please get in touch
Support Services
Print management
Venues can personalise their TeamCard to reflect their branding. As well as taking care of the personalisation, we can also help with potentially time consuming print management.
Account management
We pride ourselves on providing the same high quality responsive service to all our clients, regardless of their size or scale.
To ensure this, every TeamCard client is given a dedicated account manager, fully trained in all aspects of the TeamCard system and available to answer any concerns should they arise.
Project management
We consider it essential to have a safe and experienced pair of hands to guide new clients through the implementation and commissioning stages of their venue access control solution.
For each deployment, we assign a project manager to create and share a detailed project plan with the client for their understanding and ease.
The plan identifies all of the components and stages involved for a successful delivery of the solution, including:
– the critical path
– timescales
– responsible party
– plans for any unforeseen circumstances
Marketing support
TeamCard offers a new level of opportunity for marketers. To ensure our clients reap all potential benefits we provide a committed account management resource.
Our team work closely with marketing representatives of clients to coordinate efforts and deliver a winning promotional strategy.
System delivery
Your tailored venue access solution has a path from inception to delivery. This goes from us finding out your unique requirements, to scoping necessary development, through to delivering your solution.
At every stage of the process we provide clients with a list of recommendations, expectations of timescales and any costs associated. All deployments are fully supported by a dedicated project manager working with the account management team who oversee all installation requirements.
Training
All TeamCard venue access control solutions are supported with full on-site training to ensure key personnel are suitably versed in all components of the system, relevant to their areas of expertise.
The training provision is complemented with useful documentation for easy reference.
Development
TeamCard is constantly being enhanced and developed to meet the changing needs of our clients and make use of new technologies.
We regularly release new versions of the TeamCard system, and are open to feedback from clients and requests for any additional, bespoke enhancements to their existing platform.
Simply talk to our account managers and they can request changes or discuss enhancement possibilities with the development team.